Terms & Conditions

About Us This web site is owned and operated by Valbro Hosiery t/a Stockover. If you have any reason to contact us, please email us using the link on the store page. As we are a trade to trade business, all our prices shown are ex VAT, and VAT at 20% will be applied on checkout.

Making A Purchase You will need to register first, after which you will be able to see the prices. Place desired items in shopping cart and follow the process to Payment. We accept all the major credit cards using stripe assuring you of complete peace of mind. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification.

Once your order is received, we will review it and only after you receive confirmation from us, will our contract be binding.

UK Shipping and Handling Shipping Costs to Mainland UK are included. Some areas are not covered, and we will advise you of shipping costs that may be incurred prior to processing your order.

Europe and International Shipping If you are outside of the UK, you can arrange for your forwarder to pick up from our warehouse, or we can deliver to your nominated forwarding agent.

Delivery lead time All stock is at our UK Head office. Most items are ready to ship immediately and can be despatched next working day. Some items require processing and this can take up to a week. We will advise if this is the case prior to processing your order.

You must inform us within 2 working days of receipt of goods, of any shortages damages etc.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Returns Goods are new and without defect. If there is any underlying issue with the product it will be clearly outlined in the goods description. In this case, goods are sold on a no returns basis. A returns request will only be entertained if goods received are not as described. Pictures are taken of actual stock; however colours can appear slightly different on screen and will not warrant a request for the return of goods. If in some event we agree to returns, then return of the goods will be your responsibility, and any costs arising there from.

Credit Card Security All card details are securely transmitted and handled by stripe. No card details are stored anywhere on our servers.

Privacy Policy We do not disclose buyers’ information to any third parties other than as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:

a. Take and fulfill customer orders.

b. Administer and enhance the site and service.

c. Only disclose information to third-parties for goods delivery purposes.